The Smart Living initiative has achieved savings up to 179.5 million kilowatt hours of electricity and 67.7 million gallons of water, since its launch in July 2020 until January 2021. This is equal to savings of AED 52.6 million. Smart adoption of the initiative has reached 100% while 1.24 million digital visits have been recorded. The initiative reduced 15,643 tonnes of carbon emissions. Customer trust has increased to 92% while their satisfaction reached 98%. The initiative has improved the productivity of employees by 27% while the service quality has reached 94%.
HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, said that the Smart Living initiative supports DEWA’s efforts to raise the awareness of customers about sustainability and conservation. It also contributes to DEWA’s efforts in reducing the cost for customers, the carbon footprint as well as improving the efficiency, speed of internal operations, and providing smart added-value services that reduce time and efforts. ‘Smart Living’ comes in line with the Smart Dubai initiative launched by HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to make Dubai the smartest city in the world and the Demand Side Management Strategy which aims to reduce 30% of electricity and water demand by 2030. Al Tayer praised the positive response of community members towards DEWA’s initiatives and using the smart features that DEWA provides to encourage Dubai residents to follow a responsible lifestyle in the electricity and water consumption. It also encourages them to reduce waste and to promote conservation as a culture and daily behaviour.
The Smart Living initiative depends on the smart grid data, Artificial Intelligence (AI), partnerships with the public and private sectors to help customers understand, monitor, and conserve their consumption instantly and proactively. This avoids unexpected consumption. Customers can log into their DEWA accounts on the website or smart app, update their Consumption Pattern file, check their digital dashboards to monitor consumption, know more about residential customer tariff slabs, and get conservation tips.
Customers can also benefit from the ‘My Sustainable Living’ programme by comparing consumption with similar homes. They can also make use of DEWA Store offers to purchase energy and water-saving devices. DEWA helps customers who have smart electricity and water meters to monitor their consumption and get daily, monthly and annual reports. It also helps them select the date and time to conduct a field visit, identify the location accurately, and track the service request status. Through the ‘Away Mode’ feature, the initiative sends customers daily or weekly reports by email while away from home. Also, DEWA provides the ‘High Water Usage Alert ‘which is part of the Smart Response initiative to help customers discover any leakage in the water connections after the meter.