Emotionally-Savvy AI and the Role of Voice Technology
At MWC Shanghai, Telecom Review carried out an interview with Rana Gujral, CEO of Behavioral Signals. The Los Angeles-based tech start-up focuses on initiating emotionally intelligent conversations with artificial intelligence (AI). Their use of emotions to deduce voice data has helped them build engines that are more emotionally-savvy. Their award-winning flagship product - OliverAPI - allows enterprises to track emotions and behaviors in natural language conversations to get a complete view of related key performance indicators. By being able to recognize emotional cues and perform and behavioral prediction analytics, their technology provides enriched conversational insights for interaction with voice assistants, chatbots, robotic virtual assistants, social healthcare robotics and mobile voice assistants.