The Electronic Government Authority’s (EGA) overall smart transformation program has these digital channels and platforms functioning under it and are also trying to minimize the need for their citizens to be in public places but rather ensure that remote transactions could be carried out by them from the comfort of their own homes amid the pandemic.
A variety of public and semi-public entities have been contributing to the digital transformation program by providing their own online services in vital areas such as environmental protection and public prosecution.
The Emirate also uses an integrated digital work platform which in fact includes around eight systems solely dedicated to resolving customer applications, as well as ten security monitoring systems. This unified system enables the general public to access services from a wide range of business sectors and facilitates an information exchange through a centralized database.
The mRAK app has been developed by the government in an effort to ensure easier access to all these services by putting them in one single app with 24 hour access.
General Manager of Ras Al Khaimah EGA, Ahmed bin Saeed AL Sayyah, stated that the mobile application boasts over 80 smart services some of which include the services of entities of the likes of RAK Public Prosecution Department, Municipality, Courts and Customs Department.