Addressing the increasing demands of customer contact centers and call center agent productivity, Blue Prism today announced the availability of Blue Prism Service Assist. This new offering delivers a real-time, unified 360-degree view of all customer interactions helping free up agents so they can be more responsive, empathetic and engaging, to better serve customers.
Smart Infrastructure EU
The European Commission has deemed the Belgian city of Leuven as the continent’s capital of Innovation.
A mixed-use community in the UK’s West Midlands, comprising of 25 businesses and catering to over 750 homes, has revealed its plans to install a smart energy lighting system.
In the era of Industry 4.0, smart cities are characterized by advanced, next-generation technologies which are incorporated into a given city or area’s infrastructure to better the lives of the respective city’s citizens. Through the wider adoption of emerging technologies such as 5G, artificial intelligence (AI), machine learning (ML), big data analytics, the Internet of Things (IoT) and Augmented/Virtual reality (AR/VR), among others, smart cities are no longer a thing of the future.
Blink, the “smart employee” app, has been launched officially in an effort to ensure the health and safety of frontline workers during the pandemic.
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