Finance & Policy EU

US operator deploys AI in bid to resolve customer service issues

US telecommunications colossus T-Mobile has taken the decision to implement AI into its customer care system in a bid to resolve a number of issues it is currently having with its customer service. The new customer care tool deployed by the US operator has been specifically designed to speed resolution of complex problems by applying Artificial Intelligence.

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UK government invests £150m to make Glasgow a world-leading 'smart city'

The UK government has announced that it is set to invest £150 million in digital infrastructure and open data in its efforts to make Scotland's biggest city, Glasgow, a world-leading 'smart city'. Glasgow has already received £24 million since 2013 which has been circulated through the Innovate UK innovation agency. The investment has served to not only enhance connectivity in the city, but it has also helped Glasgow develop technologies of the future that will be cost effective and energy efficient.

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